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Exchange Policy

At House of Sadgi, we want you to be completely satisfied with your purchase. If you're not satisfied with your purchase, we accept returns/ exchange within 7 days of the purchase date. To be eligible for a return/exchange, the item must be in its original condition, unused, and in its original packaging.

To initiate a exchange, please contact our customer service team via email with your order number and reason for exchange. Our team will provide you with a return authorization number and instructions on how to send the item back to us. First you have to send parcel on our mentioned address.

 

  • The unboxing video is manadatory for a refund or exchange. We will not do further process without a video. 
  • Please note that the customer is responsible for the cost of return shipping.
  • You will be charged 100 RS for maintenance (which includes GST, Payment Gateway Charges, Order Processing Charges) and 200 RS for courier charges ( which includes return & reverse pickup).
  • We recommend that you use a shipping method with tracking and insurance, as we are not responsible for lost or damaged items during the return shipping process.

Once we receive your returned item and verify that it is in its original condition, we will issue an exchange. 

If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer service team.